The Collector is responsible for all collections within the Firm.
Call volume ranges from 250 to 300 dials per day
Possess strong customer service skills, with ability to build relationships
Persuade and assist patients to pay their outstanding bill
Negotiate payments and terms of agreement
Adhere to policies, procedures, and laws pertaining to Medical Collections
High School Diploma required
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
Required Language Skills
One to three years
2 + years of experience in collections
Experience in Medical Collections preferred
Experience in Medical and Legal Collections optimal
Permanent Contract (Full Time)
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