Customer Service Representative
Customer Service Representative Responsibilities
Greets clients and manages activity flow in busy reception area, including answering phones, typing letters, filing, etc. Calls clients who fail to report for appointments. Data enters client information in a specialized database. Assists in scheduling client appointments. General other administrative duties as assigned.
Prepares outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day.
Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time.
Ensure postage meter has sufficient postage for the week’s mail.
Sort and distribute faxes.
Assist with copying, scanning projects as needed.
Answer phones and direct callers to appropriate staff within office when needed
Assemble informational materials or packets as requested.
Assist with general reports, including data gathering via the computer system, printed reports or other available information.
Provide front desk coverage for the receptionist. Cover for all breaks, lunches, and time off.
Assist with faxing documents as necessary.
Assist with regular scanning and other scanning jobs as necessary.
Greet clients, visitors, etc. in a professional manner.
Return any voicemail messages left after hours within 24 hours of receipt.
May maintain client data base: Enter follow-up appointment into data base with 95% accuracy rate; routes and closes out cases in database within 24 hours.
May perform client outreach duties.
Other duties as assigned
Additional education not required but desirable.
Proficient in Microsoft Office Suite.
Good grammar, spelling and typing skills.
Strong interpersonal skills and the ability to communicate clearly and professionally.
The ability to maintain confidentiality is a must.
Bilingual a plus
Required Language Skills
One to three years
High School diploma or GED and 1-2 years clerical experience in an office setting.
Permanent Contract (Full Time)
In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:
Competitive pay based on experience
Medical, Dental, Vision Benefits
Suite of voluntary insurance options
Paid Time Off
Company Discount Purchasing Program
Cell phone Service
Ford and Chrysler Automobiles
Employee Assistance Program
Legal Assistance Program
Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
This ad expires in