Entry Level Customer Service

2018-05-09 22:16:27
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Customer Service Representatives

The customer service representative will provide information to customers in response to inquiries about services. The representative will also explain how to use account features and solve customer application problems. The customer service representative will receive, document and resolve customer concerns. We are looking for career minded professionals seeking a company to call home for the long term. Our company is family oriented and offers a supportive and encouraging environment We are looking for someone who is driven, self motivated and enjoys interacting with people. Promotions only come from within and are based of results, not seniority.

DUTIES AND RESPONSIBILITIES:
1. Professionally handle incoming requests from customers and ensure that issues are resolved
2. Responsible for compiling and generating reports
3. Scheduling meetings and appointments
4. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
5. Provide quality service and support in a variety of areas
6. Maintain a balance between company policy and customer benefit in decision making
7. Handles issues in the best interest of both customer and company
8. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

Qualifications:
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule and occasional overtime when needed
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Possess a strong work ethic and team player mentality