Field Service Technical Specialist
Job Profile Summary
Plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant. This role makes field service calls to troubleshoot and repair malfunctioning units according to customer requests and scheduling requirements.
Responsibilities of this position include, but are not limited to:
Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
Assist in the development of training materials for installations and troubleshooting.
Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
Act as a liaison between customer and company; maintain positive relationships with customers.
Report quality issues and take corrective action to prevent reoccurrence.
Act as liaison between customer and company; maintain positive relationships with customers.
Prepare and submit reports as required.
May lead a team of field service team members, contractors and/or customer personnel through the project stages.
Maintain a clean, orderly and safe working environment.
Essential Knowledge & Skills
Formal training from an accredited technical school is required.
Exceptional communication skills are a plus, both spoken and written
Required Language Skills
One to three years
Provide consultative assistance for area of expertise; act as a technical consultant in order to troubleshoot and resolve customer problems.
Provide leadership, coaching and mentoring to less experienced personnel.
Experience in troubleshooting electrical and mechanical equipment
Permanent Contract (Full Time)
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